Privacy Policy

Personal Information We Collect

When you interact with Skivon, we may collect certain personal information that helps us provide our products and services to you.

Depending on how you use our website, the information we may collect can include your full name, email address, mobile or phone number, billing address, shipping or delivery address, PIN code, order details, product and purchase information, payment and transaction-related information, information submitted through contact or enquiry forms, customer support communications, and information provided when subscribing to our communications.

We may also collect information about your interaction with our website, such as pages visited, browsing activity, device information, and other website usage information.

We may receive relevant information from delivery partners or service providers, such as shipment status or updated delivery information, to help us process and deliver your orders.

You may choose not to provide certain personal information. However, some information may be necessary to place an order, complete a transaction, arrange delivery, or access particular features of our website.

Why We Collect Your Personal Information

We collect personal information to provide a smooth, secure, and reliable experience to our customers. Your information may be used to:

• Process and fulfil your orders
• Process payments and transaction-related activities
• Arrange shipping and delivery of products
• Send order confirmations and delivery updates
• Respond to enquiries and provide customer support
• Improve our website, products, and services
• Understand website usage and customer preferences
• Communicate information about our products and services
• Send promotional communications where permitted and applicable
• Prevent fraud, misuse, unauthorized activities, and security issues
• Comply with applicable legal and regulatory requirements

By using the information appropriately, we aim to provide secure transactions, efficient order processing, responsive customer support, and an improved website experience.

How We Collect Your Information

We may collect information when you visit or browse our website, create an account, place an order, submit an enquiry, contact customer support, subscribe to communications, or provide information through forms and other website features.

We may also use cookies, analytics tools, pixels, and similar technologies to understand how visitors use our website and to improve website performance and functionality.

Certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, referring website, and general website interaction data.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Consent to Use Personal Data

By using skivon.in and voluntarily providing your personal information, you acknowledge and agree to the collection, use, processing, storage, and disclosure of your information as described in this Privacy Policy and as permitted under applicable laws.

Where required, we may seek your consent before collecting or using certain personal information for specific purposes.

You may withdraw your consent where applicable. However, withdrawing consent may affect our ability to provide certain services, process orders, complete transactions, or respond to specific requests.

Your use of our website may also be subject to our Terms & Conditions, Shipping Policy, and Returns & Refund Policy.

Sharing Your Personal Information

We respect your privacy and do not intend to sell your personal information. We may share relevant information with trusted third parties only when reasonably necessary to provide our products and services or for legitimate business, legal, and security purposes.

This may include sharing information:

• With delivery and logistics partners to fulfil and deliver orders
• With payment gateway or payment service providers to process transactions
• With technology, hosting, analytics, and communication service providers supporting our website and services
• With customer support or service providers where required to assist you
• With government authorities, courts, regulators, or law enforcement agencies when required by applicable law
• To prevent fraud, security threats, misuse, or unauthorized activities
• To protect our legal rights, customers, website, and business
• Where you have provided consent for a particular purpose

Third-party service providers handling information on our behalf are expected to use such information only for the relevant purpose and maintain appropriate safeguards.

Security of Your Personal Data

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or loss.

Access to personal information may be limited to authorized employees, service providers, and partners who require the information to perform their respective responsibilities.

While we take reasonable steps to protect your information, no method of transmission or storage over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

We retain personal information only for as long as reasonably necessary to provide our services, process transactions, maintain business and legal records, resolve disputes, prevent fraud, comply with applicable laws, or fulfil the purposes described in this Privacy Policy.

Children’s Privacy

Our website and services are primarily intended for adult users. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us without appropriate consent, they may contact us using the details provided below so that we can review the matter and take appropriate action where required.

Updating or Correcting Your Information

You may contact us if you believe that the personal information we hold about you is inaccurate, incomplete, or requires updating.

To request correction or updating of your information, please contact us at:

• Email: care@skivon.in
• Phone: +91 7428989004

We may request reasonable information to verify your identity before making certain changes to your personal information.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

Any updated version will be published on this page and will become effective from the date of publication unless otherwise stated. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you can contact Skivon using the details below:

• Website: skivon.in
• Email: care@skivon.in
• Phone: +91 7428989004
• Address: B-506, NX-Byte, Greater Noida, U.P. - 201306